It's discouraging when your computer can't open a file you just downloaded. When this happens, you might receive an error message that notes that the file you're attempting to view or open is unsupported by your computer. An unsupported file error message means your computer doesn't have the required software to play, display or open the file that you want. The problem has a few quick fixes so an unsupported file error message doesn't stop you in your tracks.
Unsupported Files
- When you have a specific type of file that you'd like to open, you're telling your computer that you want it to decode the information for display or playback. To do so, your computer must have the right type of software already downloaded. That software is an integral part of decoding the file and deciding how the file is best opened and with what program. If you don't have the software available on your computer, you'll receive an error message that states that your file is unsupported and unable to open with your current settings or in a specific program.
Programs and Files
- A software developer decides which file types a piece of software is capable of decoding during the development process. Not all software can handle all types of files. For instance, a word processing program may not be able to decode a movie or music file type due to the software limitations. You'll need to find another program on your computer that can decode the information necessary to open the file.
Software Search
- One way to locate the necessary software to open a specific type of unsupported file is to use the search function that appears when you attempt to open that file. Use Windows to navigate through your folders and locate the file. Double-click to open it, and Windows will either locate the program needed to open that specific file type or tell you that the file is unsupported and cannot be opened. You'll then be given the option to choose a specific program with which to open the file or use an online database to locate the type of software necessary to support the file. Choose either one to browse through possible software options.
Download and Conversion
- If you don't have a program that can open a file, download the software and convert the file to a file type supported by software you have. If you know the program your computer needs to decode the information in the file, look for the necessary program or program trial to open that file in the proper software. A conversion program can convert one type of file to another. This is helpful when you only want to open one unsupported file and don't need to download an entire program to support just one file.
